Support email
For product access, account problems, points, AI operations, content rights, privacy requests, or general questions, email:
What to include
- Billing: your FluxLinks account email, plan, and Creem receipt, order ID, or transaction ID.
- Privacy: the request you are making and the account email needed for verification.
- Technical support: a short description, approximate time, and screenshots only when they do not contain sensitive information.
- Content or copyright: the relevant document or account details and the basis for your request.
Do not send passwords, full payment-card numbers, or private keys by email.
Payment support
Creem handles checkout, receipts, subscription management, payment processing, and the processing of approved refunds for current purchases. FluxLinks reviews refund requests under the Refund Policy. You can use the support link in your Creem receipt or customer portal for a payment-method or receipt issue. The governing transaction documents include the Creem Buyer Terms andCreem’s refund guidance, together with any mandatory rights that apply to you.
Operator information
Liuxing Lianjie Network Technology Co., Ltd operates the FluxLinks software brand from China. For a purchase made through Creem, the seller, transaction entity, and address shown in your Creem checkout and receipt control the payment transaction. The registered legal name and address should be kept consistent between this site, the Creem merchant record, and the receipt.
This page is intended to make support and transaction responsibilities clear; it is not a substitute for legal advice.