Support email
For product access, account problems, points, AI operations, content rights, privacy requests, or general questions, email:
What to include
- Billing: your FluxNote account email, plan, and Paddle receipt or transaction ID.
- Privacy: the request you are making and the account email needed for verification.
- Technical support: a short description, approximate time, and screenshots only when they do not contain sensitive information.
- Content or copyright: the relevant document or account details and the basis for your request.
Do not send passwords, full payment-card numbers, or private keys by email.
Payment support
Paddle handles checkout, receipts, subscription management, payment processing, and refunds for purchases made through Paddle. You can use the support link in your Paddle receipt or customer portal for a payment-method or receipt issue. The governing transaction documents are the Paddle Buyer Terms andPaddle Refund Policy, together with any mandatory rights that apply to you.
Operator information
FluxNote is the software brand and service operator, operated from China. For a purchase made through Paddle, the seller, transaction entity, and address shown in your Paddle checkout and receipt control the payment transaction. The registered legal name and address should be kept consistent between this site, the Paddle merchant record, and the receipt.
This page is intended to make support and transaction responsibilities clear; it is not a substitute for legal advice.