1. What you are buying
FluxNote is a digital subscription service. There is no physical product, shipping address, or delivery carrier. A subscription gives you access to the FluxNote application and the plan’s monthly points allowance for model-assisted writing operations.
Every plan includes the same core workflow: turn prose into source-grounded structure, inspect claims and relationships, generate prose from saved structure, use organization and voice memory, and review or reverse AI edits. Paid plans add monthly points, not separate software.
2. Activation after payment
Paddle confirms the transaction and sends FluxNote a signed subscription event. After FluxNote verifies that event, the account is assigned the purchased plan and its current-period points. Activation normally completes within minutes, but a payment-provider or network delay can make it take longer.
If you were charged but your account still shows Free after a reasonable wait, do not buy the plan again. Contact ezra.su@fluxlinks.com and include the account email plus your Paddle receipt or transaction ID.
3. Subscription access
Paid access continues through the paid billing period, subject to account status, payment status, acceptable use, and applicable law. Points are available for that period only and do not roll over. A cancellation normally stops the next renewal rather than ending access immediately.
Plan changes may be prorated by Paddle. The checkout or customer portal shows the applicable charge, credit, tax, and timing before the change is completed.
4. Service issues
If the service is unavailable, a paid plan is not activated, or a subscription feature does not work as described, contact us at ezra.su@fluxlinks.com. Refund requests are handled under the Refund Policy and any mandatory rights that apply to your purchase.